Terms and Conditions
Studio Tweemaal webshop
Article 1 – Purchase agreement
After placing an order via the webshop at www.studiotweemaal.com the purchase agreement is established.
Article 2 – Prices
All of the mentioned prices are VAT inclusive. The prices of the products, possible discounts and shipping costs are automatically calculated and will be shown in your shopping cart when you check out. All prices are in euro’s and are subject to change. Changed prices do not affect ongoing orders.
Article 3 – Delivery and delivery costs webshop
3.1 When placing an order via our webshop the delivery service of Studio Tweemaal is automatically applied, this includes delivery costs. These costs will be shown in your shopping cart. If you do not want to use the delivery service, you need to choose the option to pick up your order. You can only arrange your pick up data by contacting the studio via e-mail.
3.2 Delivery costs webshop for delivery inside the Netherlands.
The delivery cost for most of the products is €6,95. The cost for products larger than 100cm x 50cm will be €13,25.
3.3 Delivery costs webshop for delivery inside EU1
For deliveries within the EU1 zone the cost is €13,00. EU1 zone includes: Belgium, Luxembourg, Denmark (excluding Faroe Islands and Greenland), Germany, France (including Corsica and Monaco), Italy (excluding San Marino and Vatican City), Austria, Spain (including Balearic Island, excluding Canary Islands), United Kingdom (excluding Gibraltar and Channel Islands), Sweden
3.4 Delivery costs webshop for delivery inside EU2
For deliveries within the EU2 zone the cost is €18,50.
EU2 includes: Bulgaria, Estonia, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal (including Azores and Madeira), Romania, Slovenia, Slovekia, Czech Republic
3.5 Delivery to the rest of the world
For deliveries to any country not listed above please contact us via e-mail at firstname.lastname@example.org for the shipping costs. We cannot guarantee that shipping to every country is possible.
Article 4 – Delivery
4.1 Orders will be shipped within 3 – 14 working days after receipt of payment. (this excludes unforeseen circumstances)
4.2 Exceeding the delivery time does not entitle you to compensation nor the right to cancel your order or to terminate the agreement unless the delay in delivery is such that you cannot reasonably expect you to maintain the agreement. You are then entitled to cancel the order or terminate the agreement if necessary. All mentioned delivery times are only indicative and cannot lead to any right or liability.
4.3 Studio Tweemaal reserves the right to cancel an order or part of it at any time due to the unavailability of products or for any reason whatsoever. The product costs associated with the production of Studio Tweemaal canceled or partially canceled order will be refunded. A canceled or partially canceled order by Studio Tweemaal does not entitle you to any compensation.
Article 5 – Payment methods
Payment can be made in the following ways:
1 Cash payment at pick up. Also you pay no shipping. (note, only applies when you place an order via the webshop department or via email order.)
2 Orders can be easily paid using iDeal, SEPA or Paypal.
Article 6 – Changes to terms
Applicable is the latest version or the version that was valid at the time of placing an order.
The information you provide will be included in the customer database of Studio Tweemaal. This database also contains the data necessary for the settlement of orders, including delivery and payment information. The client database is used strictly confidential for the execution and settlement of orders and will never be disclosed to third parties.
Article 8 – Ownership
8.1 All right to the product are reserved to Studio Tweemaal until receipt of payment. After receipt of payment the ownership and responsibility of the product will transfer to the buyer.
8.2 All rights reserved to every (product-) design created by Studio Tweemaal. This includes every photo, drawing, text and product present on website www.studiotweemaal.com, via email contact email@example.com and within our webshop.
Article 9 – Returns/ cancel
9.1 Each order can be canceled at the date of placing the order, this without any costs. Orders can be canceled by sending an e-mail to Studio Tweemaal, this can be done via our email address firstname.lastname@example.org, which is noted at the contact page of our website. Your cancellation will be confirmed by e-mail. In your written cancellation you need to mention your full name and order number.
9.2 You have 14 calendar days to return an item from the date you received it. We won’t accept returnings without an e-mail noting the reason for return and your order number.
9.3 If you wish to cancel your order but did not do so on the date of placing the order or cannot provide an confirmation of cancellation, there is a chance the order is already shipped off. In that case you will receive the order within a few working days and can ship them back within 14 days. You will receive the full purchase amount excluding the shipping costs.
9.4 For the repayment of money paid (in advance), we also need your bank information. Customers from Different countries, for example Belgium should also mention the IBAN and BIC/ Swift number of their own bank. Note: the account you specify for repayment must be equal to the account on which payment was receipt by Studio Tweemaal. This due to possible fraud refunds. Extra bank costs that occur with a repayment transfer to foreign countries will be withdrawn from the total refund amount.
9.5 After receiving a returning email and the product, your refund will be transferred back to you within 30 days.
9.6 The shipping costs or other costs made to return an order will not be reimbursed by Studio Tweemaal.
9.7 The return adres is Studio Tweemaal, Sonsbeeksingel 147, 6822 BL, Arnhem, The Netherlands.
9.8 The product must be in the same condition as when you received it.
Article 10 - Currency
10.1 In the checkout all prices and stated in EUR and includes taxes.